Do you get frequent property maintenance requests?
Being a property owner of houses for rent Casula NSW it’s challenging to resolve emergency maintenance requests and perform renovations on the spot. Even if you have houses for sale in Prestons with world-class facilities all in tip-top shape, things can happen anytime when you least expect them.
You need a proper plan to handle emergency maintenance requests in your rental property. Thus, we are here with a few tips to efficiently handle urgent requests arising out of maintenance issues.
Four Tips to Handle Emergency Maintenance Issues
Keep your tenants updated about emergencies
When you have houses for rent Prestons, keep your tenants informed about possible emergencies before they move in. Include key information in the tenant welcome package that should include:
- An outline of what urgency is
- Procedure to deal with general emergencies
- Include a relevant contact detail of maintenance services
- Emergency tips such as turning off the main water line, resetting breakers, the procedure to call, and a way to safety in a life-threatening condition.
Discuss the issue in detail
As soon as your tenant makes an emergency maintenance request, discuss the issue in detail before acting upon it. It will help you understand whether it is an emergency or can be handled by usual means. And, the discussion will also keep your tenant and you on the same page that will help you plan out the next move together.
Keep your contact list handy
After you have discussed the issue and understood it in every aspect, the next thing to do is to call for professional services. Either ask your tenant to call on the emergency contact provided in the emergency tips of the welcome package, or keep your contact list handy. Enlist a few property management companies and contact their maintenance crew to resolve the issue as soon as possible.
Always stay proactive
Lastly, we recommend you stay proactive with your tenants and make out some of the easiest ways to deal with maintenance requests. Perform regular inspections to check for maintenance issues in the property. If you are unable to do so, you can hire a property management company that can fix issues and handle tenant complaints. Also, they will fulfil your tenant’s insurance requirements.
Macquarie Real Estate is a well-established company with a substantial rent portfolio. You get a team of experts who can help you get lease your property or houses for sale in Casula, do regular rental inspections, entertain repair requests, make lease appraisals and help in entire property management.